Frequently Asked Questions (FAQ)

What are your business hours?

Our business hours are from 9:00 AM to 6:00 PM, Monday to Friday. We are closed on weekends and public holidays.

What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, Venmo, and bank transfers. You can choose the most convenient option for you during the checkout process.

What sets Fresh Clean Organics apart from other cleaning services?

At Fresh Clean Organics, our dedication to eco-friendly cleaning distinguishes us. We use only the highest quality, chemical-free and organic products, ensuring a fresh, clean, and healthy living space for our clients. Our team of skilled professionals is not only committed to natural cleaning but also excels in providing the most detailed and meticulous cleaning service. This ensures every corner of your home is spotless and free from harmful chemicals, setting us apart from traditional cleaning services. Our approach guarantees a thorough, safe, and exceptional cleaning experience every time.

What types of cleaning services do you offer for residential properties?

We offer a range of cleaning services for residential properties, including recurring house cleaning, deep cleaning, tile and grout cleaning, carpet cleaning, and move-out cleaning. Our services are customizable to meet your specific needs, whether you need a one-time deep clean or regular maintenance.

Can I reschedule or change the frequency of my recurring house cleaning service?

Yes, you have the flexibility to reschedule, change frequencies, or skip a service with our recurring house cleaning packages. We understand that life can be unpredictable, and we aim to accommodate your changing needs.

What is the pricing structure for recurring house cleaning services?

Our pricing for recurring house cleaning services starts with an initial deep clean charged at an hourly rate. This allows us to understand the specific needs of your home. After this initial clean, we then set a fixed recurring price based on the size of your home and the time required to maintain our high standards of cleanliness. This approach ensures that you receive consistent and thorough service at a predictable cost.

Do you offer one-time (deep) cleaning services for homes?

Yes, in addition to our recurring services, we provide outstanding one-time cleanings. These are perfect for move-out cleaning, move-in cleaning, event cleaning, or deep cleaning services.

What additional services can I request for my cleaning appointment?

Our services are fully customizable, and you can request additional services such as inside oven cleaning, interior window cleaning, inside fridge cleaning, and inside cabinet cleaning. We aim to meet your specific cleaning priorities.

What is the pricing for commercial cleaning services, and where do you offer them?

Our commercial cleaning services are available in Oakland County, Macomb County, Wayne County, and Lapeer County.

Can I schedule cleaning services for my Airbnb property?

Yes, we offer premium Airbnb cleaning services to ensure your rental property is in pristine condition for guests. You can conveniently book services as needed or automate your cleaning schedule.

What is the pricing for Airbnb cleaning services?

We charge $45 per hour for each cleaner for Airbnb rental cleaning. Our professional cleaners usually work in teams of two, but we can arrange additional cleaners if needed.

What if I have questions that aren't answered in this FAQ?

If you have additional questions or need further information about our services, pricing, or any other aspect of Fresh Clean Organics, please don't hesitate to reach out to our friendly and knowledgeable customer support team. You can contact us through our website, phone, text, Facebook or email, and we'll be happy to assist you with any inquiries you may have.