Frequently Asked Questions (FAQ)

What Cleaning Products Do You Use?
At Fresh Clean Organics, we believe a clean home shouldn’t come at the cost of your health or the environment. We use safe, eco-friendly, and organic products that are tough on dirt but gentle on your family and pets.

Our go-to products include vinegar, hydrogen peroxide, essential oils, and biodegradable cleaners. These work just as well as harsh chemicals—without leaving behind toxic residues.

We don’t use products like Pledge, bleach (except by request), or CLR. The only exception is a fume-free oven cleaner for heavy build-up, and even then we’ll skip it if you prefer.

For commercial spaces, we tailor products to your needs while still prioritizing eco-friendly options.

In short: our products are safe, sustainable, and deliver the sparkling clean you deserve. 🌿

 
Will the Initial Cleaning Take Longer Than the Ones That Follow?
Yes. The first clean always takes the longest as we bring your home up to maintenance level. The time depends on factors like pets, kids, buildup, home size, and décor.

Recurring services (weekly, bi-weekly, or monthly) help keep your home consistently clean and cost-effective. If you book less often, each visit will take longer due to extra buildup.

 
How Long Do Regular Cleanings Take?
Every home is unique, and the time depends on your home’s size, lifestyle, and needs. After the initial cleaning, your recurring cleanings will be more consistent and predictable.

When booking, we’ll provide a time estimate, then refine it after your first clean so you know exactly what to expect.

 
Are Pets Okay During Cleaning?
We love pets! If your pet is comfortable around new people and cleaning equipment, it’s fine for them to stay out. For everyone’s safety, we recommend pets be crated or kept in another room.

If a pet shows threatening behavior, our cleaners are trained to leave immediately until we can contact you. Please note: we do not walk, feed, or clean up after animals.

 
Are You Insured?
Yes. Fresh Clean Organics is an LLC and fully insured. Proof of insurance is available upon request.

 
Do You Change Linens or Do Laundry?
Beds will always be made when possible (excluding top bunks). If you leave fresh linens out, we’ll gladly change one set per clean at no extra cost.
We do not offer laundry service.

 
Do I Need to Be Home for the Cleaning?
No, unless you’d like to be. At booking, we’ll ask if you’ll be home or how we can enter (spare key, code, etc.).

For the first cleaning, many clients prefer to be there to meet the team and point out special requests. After that, most trust our insured cleaners to care for their home while they’re away.

Cleanings run more smoothly if the home is unoccupied, but you’ll always receive the same high-quality results.

 
How Does Booking Work?
Fill out our estimate request form, and we’ll contact you within 24–48 hours with a quote. Once booked, you’ll receive a confirmation email and client guidelines to sign before your first clean.

 
What If I Want Something Not on the Checklist?
Just ask! As long as we have the tools and training, we’re happy to accommodate special requests. Please give 48 hours’ notice so we can schedule the extra time.

 
Can I Book a Few Hours of Cleaning?
Yes. Some clients book a set number of hours to stay within budget. We’ll create a priority list to make sure the most important areas are completed. (3-hour minimum.)

 
How Does Payment Work?
After your cleaning, we’ll send an invoice by email—payment is due upon receipt. We accept debit/credit cards, mailed checks, or in-person payments.

A card on file is required (it will only be charged if payment is not received within 7 days). Late payments may require prepayment for future services.

 
What If Something Is Broken or Damaged?
Our cleaners are trained to report and photograph any accidents immediately. We’ll contact you right away to discuss a fair resolution.

We do our best to repair or replace items, and we’re fully insured for applicable claims. Please put away fragile or irreplaceable items before your cleaning.

 
Do Your Cleaners Accept Tips?
Tips are never expected, but always appreciated. Most clients tip after each cleaning, while others give a larger tip during the holidays. Reviews on Google or Facebook are also a wonderful way to show appreciation.

 
What Are Your Business Hours?
Our office hours are 9:00 AM – 6:00 PM, Monday to Friday. We are closed on weekends and public holidays.

 
What Payment Methods Do You Accept?
We accept Visa, Mastercard, American Express, Checks, and bank transfers.

 
What Sets Fresh Clean Organics Apart?
We specialize in eco-friendly, chemical-free, and organic cleaning products. Our highly trained team provides detailed, consistent, and safe cleanings that create a healthier home for you and your family.

 
Can I Reschedule or Change My Recurring Service?
Yes. You can reschedule, skip, or change your frequency as needed. We’re flexible to fit your life. If you are unable to provide 24-hour notice you will be charged 25% of your cleaning. 

 
What Is the Pricing Structure for Recurring Cleaning?
The first visit is an hourly deep clean to bring your home up to standard. After that, we set a fixed recurring price based on your home’s size and the time needed for upkeep.

 
Do You Offer One-Time Deep Cleaning?
Yes. Perfect for move-ins, move-outs, special events, or seasonal cleanings.

 
What Additional Services Can I Request?
You can request extras like:

Inside oven cleaning
Inside fridge cleaning
Interior window cleaning
Inside cabinet cleaning
 
Do You Offer Commercial Cleaning?
Yes. We provide commercial cleaning in Oakland, and Lapeer counties.

 
Do You Offer Airbnb Cleaning?
Yes. We provide premium Airbnb cleaning to keep your rental guest-ready. You can book as needed or set an automated schedule.

Pricing: $45 per hour, per cleaner (usually in teams of two).

Do I Need to Provide Any Supplies or Equipment?
Nope — we bring everything we need, including eco-friendly products and professional equipment. If you’d like us to use a specific product of yours instead, just let us know and we’ll be happy to accommodate.

 
What if I need to cancel my appointment?
In order to help prevent any last minute cancellations, you will receive reminder emails and text notifications prior to your cleaning. Fresh Clean Organics does require a 48-hour notice for cancellation – email or voicemail are acceptable and all messages are time stamped for accuracy. At the time of cancellation, we will go over a time that works best to reschedule your cleaning. If you are unable to provide 48-hour notice you will be charged 25% of your cleaning. Any same day cancellations will be charged 50% of the cleaning. All cancellations must be made through our office. .

 
How Should I Prepare My Home Before a Cleaning?
We don’t expect your home to be spotless before we arrive, that’s our job! For best results, we recommend picking up personal items and clearing surfaces where possible. This helps our team focus on giving your home the most detailed clean.

 
What If My Question Isn’t Listed Here?
We’d love to help. Reach out via our website, phone, text, Facebook, or email and our friendly team will assist you.